FAQs
1. What is your return policy?
We accept returns of unopened and unused products within 5 days of delivery. To initiate a return, please email us at support@vapekits.shop. Returns must include valid proof of purchase, and products must be intact in their original packaging. Due to hygienic reasons, opened products are not eligible for return or refund.
2. How are refunds processed?
Refunds will be issued to the original payment method within 15 days of approval. For cash on delivery (COD) purchases, we issue a store voucher equal to the purchase amount instead of cash refunds. Shipping charges are non-refundable.
3. Do you offer same-day delivery?
Yes! We provide same-day delivery for orders placed before 5:00 PM in the following locations:
- Dubai
- Ras Al Khaimah
Orders placed after 5:00 PM will be delivered the next day.
4. What are the delivery times for other emirates?
For other emirates, we offer next-day delivery. Orders placed will reach you by the next business day.
5. How much are the delivery charges?
Free Delivery: For orders of AED 299 and above.
Delivery Fee: AED 25 for orders below AED 299.
6. Do you require ID verification at delivery?
Yes, to comply with legal age restrictions, we may request ID verification at the time of delivery. Please have a valid ID (e.g., passport or UAE ID) ready to confirm your age.
7. What are your delivery times?
We deliver between 11:00 AM and 9:00 PM, Sunday to Thursday. Please note that we do not deliver on Fridays or public holidays.
8. What happens if I miss my delivery?
If you're unavailable to receive your delivery, our courier will contact you to arrange a new delivery time. Please note that additional shipping charges may apply.
9. How can I ensure smooth delivery?
- Accurate Address: Ensure your delivery address is complete and accurate during checkout.
- Contact Number: Provide a valid contact number to avoid delays.
10. Who do I contact for delivery-related questions?
If you have questions or need assistance with your delivery, feel free to contact us:
- Email: support@vapekits.shop
General Questions
1. What is vaping?
Vaping is the act of inhaling vapor produced by an electronic cigarette (e-cigarette) or vape device. The vapor is created by heating a liquid (e-liquid or vape juice) that may contain nicotine, flavorings, and other ingredients.
2. Is vaping legal in the UAE?
Yes, vaping is legal in the UAE. However, you must be at least 18 years old to purchase or use vaping products. ID verification may be required during delivery.
3. What is the difference between freebase nicotine and nicotine salts?
- Freebase Nicotine: Provides a stronger throat hit and is ideal for sub-ohm devices.
- Nicotine Salts: Smoother on the throat and designed for low-wattage or pod systems.
4. How do I choose the right vape device?
The right device depends on your experience and preferences:
- Beginners: Disposable vapes or pod systems.
- Intermediate Users: Refillable pod systems or vape pens.
- Advanced Users: Mods with adjustable settings for a customized experience.
5. How long does a disposable vape last?
The lifespan of a disposable vape depends on its puff capacity. For example, a YETI Ice Cube Disposable Vape offers up to 6000 puffs.
6. How do I maintain my vape device?
- Regularly clean your tank or pod.
- Replace coils when flavor or vapor production decreases.
- Use high-quality e-liquids to prevent damage to your device.
7. Can I travel with my vape?
Yes, but check airline and destination country regulations. In most cases:
- Carry your vape in your hand luggage.
- Empty your tank to prevent leakage.
- Keep e-liquids in containers under 100ml for security compliance.
8. Is vaping safer than smoking?
While vaping is generally considered less harmful than smoking traditional cigarettes, it is not risk-free. Always consult with a healthcare professional for advice.
9. Can I quit smoking using a vape?
Many people use vaping as a tool to reduce or quit smoking. Choosing the right nicotine strength and gradually lowering it over time can help in the transition.
10. What should I do if my vape leaks?
- Check that the coil is properly installed.
- Avoid overfilling the tank or pod.
- Store the device upright when not in use.
11. How long does a vape coil last?
The lifespan of a vape coil depends on usage and the type of e-liquid you use. On average, coils last 1–2 weeks. Replace your coil if you notice a burnt taste or reduced vapor production.
12. Can I mix e-liquid flavors?
Yes, you can mix e-liquid flavors to create custom blends. However, make sure the liquids have compatible VG/PG ratios and nicotine strengths to maintain a consistent vaping experience.
13. What is the difference between MTL and DTL vaping?
- MTL (Mouth-to-Lung): Mimics the draw of a cigarette, ideal for higher nicotine strengths and beginners.
- DTL (Direct-to-Lung): Produces more vapor and is suited for lower nicotine levels and experienced vapers.
14. What is the shelf life of e-liquid?
E-liquids typically have a shelf life of 1–2 years if stored properly in a cool, dark place. Check the expiration date on the bottle before use.
15. Why does my vape taste burnt?
A burnt taste usually occurs when:
- The coil is old or dry.
- You are using a high-wattage setting.
- There isn’t enough e-liquid in the tank.
Replace the coil and ensure the wick is saturated before vaping.
16. Do you offer guidance for new vapers?
Yes, our customer support team is here to help! Contact us at support@vapekits.shop for product recommendations or tips for getting started.
